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Frequently asked questions about the Hospital and surgery

We have detailed below the answers to some frequently asked questions.

If you have any other questions please do not hesitate to contact us on 08 9216 7900.

We’re here to help you.

Where is the Perth Eye Hospital located?

The Hospital is located in West Perth at 42 Ord Street.

For more details click here.

How do I know when to arrive?

We will telephone you one or two days prior to surgery to confirm your pre-admission details and let you know what time you need to arrive.

Are procedures covered by Medicare?

Procedures carried out at the Perth Eye Hospital are NOT covered by Medicare.

Are costs covered by Health Funds?

Our Hospital is recognised by Health Insurance Funds and the Department of Veteran Affairs for surgical procedures.

Most procedures are covered by “no-gap" Health Insurance arrangements.

We offer a discounted fee structure for Disadvantaged Pensioner Patients.

When do I have to pay for my procedure?

If you have health insurance we will forward your account to your Health Fund after your procedure.

Should they not cover the full amount you will be sent an account for any outstanding money.

If you don’t have health insurance you’ll be responsible for any outstanding money and payment will be required upon admission.

For peace of mind we suggest you contact your health fund prior to admission to check whether your procedure is covered under your current level of cover and what the fund will pay for.

Is Refractive/Laser Surgery covered by Health Funds?

At present health funds do not cover any of the Refractive/Laser Surgery Procedures.

 

Is it possible to have a General Anaesthetic?

Yes, it is possible to have a General Anaesthetic. Please discuss this with your Ophthalmologist prior to admission.

However, most procedures are done with local anaesthesia.

Is it possible to stay overnight?

No, the Perth Eye Hospital is a day facility. There are two sessions daily, morning and afternoon. Bookings depend on which session the Surgeon operates.

Why do you repeatedly ask my name and address?

Ensuring your safety is critical.

To be sure that your are receiving the right medication, or having the right procedure, our staff will repeatedly check that you are who we think you are.

Please bear with us and know that we are doing this for your own safety.

What do I do if I’m feeling unwell after my procedure?

The staff at the Perth Eye Hospital are committed to partnering with you and your carer to quickly act on changes in your condition.

It’s important that you and your carer know the names of the staff members caring for you and letting them know if you notice anything different about yourself that is of any concern to you.

After you go home, please contact your Ophthalmologist if you develop severe pain, experience a substantial drop in vision and/or increased redness of your eye.

Your Ophthalmologist’s contact details are on your discharge form.

If you are experiencing any of these symptoms and cannot reach your Ophthalmologist please contact the Duty Eye Doctor at either:

I have leg ulcers – will I be able to be comfortable?

The Perth Eye Hospital staff members will talk to you about your skin and ask about any painful areas. In particular, they’ll ask you if you have poor circulation or damaged skin. If you or your carer think your skin is at risk, help the relevant staff member to check any areas and talk to us about your concerns.

How will my carer know how to look after me when I go home?

It’s important that your carer attends the discharge meeting. The staff at The Perth Eye Hospital will carefully go through your plan of care prior to you going home. .

We will partner you and your carer and provide you with instructions on how to use your eye drops at home, and advise you if there are any other essential changes to your medications after your surgery.

Where can I park?

There is one, blue, 15-minute parking bay which may be used for drop-off and pick-up in front of the building. Charges apply for regular street parking. Credit cards are accepted.

At the rear of our building there’s a limited number of patient drop-off and pick-up bays.

You can access the Hospital from here via a lift to the ground floor.

The nearest long-term car parking is located in Mayfair Street, West Perth (400 metres away or about five minutes from the Hospital if you walk).

In an emergency shall I come back to the Hospital?

No, we do not have an Emergency Department. You should firstly contact you Ophthalmologist.  If they are not available please contact the Duty Eye Doctor at either:

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